Refund and Returns Policy

At CreaTec Store, we strive to ensure your utmost satisfaction with every purchase. Please take note of the following policies regarding our various products and services:

Services: Our services are non-refundable and non-replaceable once payment has been processed. Once service commencement has been confirmed via email or other means of communication, no refunds or returns will be entertained.

Digital Products: Upon order confirmation, digital products are non-refundable and non-returnable. Clients will receive a download link promptly after purchase. In the event of any issues with download links, our dedicated support team will assist until the client successfully receives the product.

Physical Products: For physical products, we strictly adhere to the return, refund, and replacement policies set forth by our suppliers. Customers are advised to review the policies outlined by the respective supplier for each product.

Shipping Damage: While we take every precaution to ensure products are securely packaged, we do not cover shipping damage or loss. In the event of a damaged shipment, customers are advised to contact the shipper directly to resolve the issue. We recommend purchasing shipping insurance for added protection.

Shipping Charges: Please note that shipping charges may apply for certain products and are not included in the listed price. Upon order confirmation, we will calculate shipping costs and contact the customer for payment. Once payment is received, we will arrange shipment and provide tracking information. For products with shipping costs included, no additional charges will apply.

We are committed to providing exceptional customer service and support. Should you have any further inquiries or require assistance, please don’t hesitate to contact us. Your satisfaction is our top priority.

Service Dissatisfaction:

If a customer is not satisfied with our service, we are dedicated to addressing their concerns promptly and effectively. Here’s what we offer in such situations:

  1. Resolution Assistance: Our customer support team is available to address any dissatisfaction and work towards a satisfactory resolution. Customers can reach out to us via email, phone, or live chat for assistance.
  2. Service Adjustment: If a customer is dissatisfied with certain aspects of the service, we may offer adjustments and or revisions to meet their expectations. Note that revisions are subjected to additional Charges that we will mutually agree by an active communication with our clients.
  3. Future Discounts or Credits: In cases where a customer’s expectations were not met, we may offer future discounts or credits towards their next purchase as a gesture of goodwill.
  4. Feedback Collection: We value customer feedback and use it to continuously improve our services. Customers are encouraged to provide feedback on their experience, which helps us identify areas for enhancement and ensures better service in the future.

Overall, our goal is to ensure customer satisfaction and loyalty. We strive to address any dissatisfaction promptly and transparently, providing solutions that meet our customers’ needs and expectations.

Shipping returns

For product returns, please contact our support using our contact form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.