At CreaTec Store, we strive to ensure your utmost satisfaction with every purchase. Please take note of the following policies regarding our various products and services:
3D Printing and 3D Design Services
1. Design and Revisions
- Once the 3D models are printed and spray-painted, no changes to the design or color will be possible.
- Any request for design modifications or color changes after printing will require a complete reprint, charged at our standard rates for design adjustments, reprints, and any additional services.
- Revision means, client can ask to change one aspect of a model. Each revision is to change or modify one aspect of the model like shape, size, color etc. We offer one Revision with our design services for free. After that each revision will be charged as per standard hourly fee.
2. Payment and Refund Policy
- All payments made are non-refundable once the 3D printing process has begun.
- Design fees are non-refundable and are charged for the creation of the digital model.
- Upon completion of the design, we provide photos and videos of the design within the software for reference.
3. File Ownership and Delivery
- If you choose to use another 3D printing service after the design is complete, we can supply CAD files and raw files for a non-refundable fee of 1,500 AED – 10000 AED depending upon complexity of project and files. The Fee is for whole project with single or multiple CAD Files. Please check with us to get the exact price of your CAD Model file.
- Ownership of the final printed model remains with the client after full payment, but the design files provided are for personal use only and cannot be resold or distributed without permission.
4. Shipping
- The client is responsible for covering the shipping costs of the final printed models.
- We can assist in finding affordable and reliable shipping services upon request.
5. Branding and Logos
- All of our 3D printed designs carry our brand and logo in a discreet, non-visible location.
- If you or your client wish to remove our branding, we can offer a branding-free version for a non-refundable fee of 1,000 AED Per Model.
6. Mutual Resolution
- In the rare event of an issue with the design or printed model, we are committed to working with you to find a mutually agreeable solution.
- Any issues must be reported within 7 days of receiving the final product.
7. Liability
- We are not responsible for any damages, losses, or delays caused during shipping or by third-party couriers.
- Our liability is limited to the value of the product or service purchased.
By placing an order with us, you agree to these terms and conditions.
Services: Our services are non-refundable and non-replaceable once payment has been processed. Once service commencement has been confirmed via email or other means of communication, no refunds or returns will be entertained.
Digital Products: Upon order confirmation, digital products are non-refundable and non-returnable. Clients will receive a download link promptly after purchase. In the event of any issues with download links, our dedicated support team will assist until the client successfully receives the product.
Physical Products: For physical products, we strictly adhere to the return, refund, and replacement policies set forth by our suppliers. Customers are advised to review the policies outlined by the respective supplier for each product.
Shipping Damage: While we take every precaution to ensure products are securely packaged, we do not cover shipping damage or loss. In the event of a damaged shipment, customers are advised to contact the shipper directly to resolve the issue. We recommend purchasing shipping insurance for added protection.
Shipping Charges: Please note that shipping charges may apply for certain products and are not included in the listed price. Upon order confirmation, we will calculate shipping costs and contact the customer for payment. Once payment is received, we will arrange shipment and provide tracking information. For products with shipping costs included, no additional charges will apply.
We are committed to providing exceptional customer service and support. Should you have any further inquiries or require assistance, please don’t hesitate to contact us. Your satisfaction is our top priority.
Service Dissatisfaction:
If a customer is not satisfied with our service, we are dedicated to addressing their concerns promptly and effectively. Here’s what we offer in such situations:
- Resolution Assistance: Our customer support team is available to address any dissatisfaction and work towards a satisfactory resolution. Customers can reach out to us via email, phone, or live chat for assistance.
- Service Adjustment: If a customer is dissatisfied with certain aspects of the service, we may offer adjustments and or revisions to meet their expectations. Note that revisions are subjected to additional Charges that we will mutually agree by an active communication with our clients.
- Future Discounts or Credits: In cases where a customer’s expectations were not met, we may offer future discounts or credits towards their next purchase as a gesture of goodwill.
- Feedback Collection: We value customer feedback and use it to continuously improve our services. Customers are encouraged to provide feedback on their experience, which helps us identify areas for enhancement and ensures better service in the future.
Overall, our goal is to ensure customer satisfaction and loyalty. We strive to address any dissatisfaction promptly and transparently, providing solutions that meet our customers’ needs and expectations.
For product returns, please contact our support using our contact form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at for questions related to refunds and returns.
Terms and Conditions
1. Design and Color Changes
- Once the 3D models are printed and spray-painted, no changes to the design or color will be possible.
- Any request for design modifications or color changes after printing will require a complete reprint, charged at our standard rates for design adjustments, reprints, and any additional services.
2. Payment and Refund Policy
- All payments made are non-refundable once the 3D printing process has begun.
- Design fees are non-refundable and are charged for the creation of the digital model.
- Upon completion of the design, we provide photos and videos of the design within the software for reference.
3. File Ownership and Delivery
- If you choose to use another 3D printing service after the design is complete, we can supply CAD files and raw files for a non-refundable fee of 1,500 AED.
- Ownership of the final printed model remains with the client after full payment, but the design files provided are for personal use only and cannot be resold or distributed without permission.
4. Shipping
- The client is responsible for covering the shipping costs of the final printed models.
- We can assist in finding affordable and reliable shipping services upon request.
5. Branding and Logos
- All of our 3D printed designs carry our brand and logo in a discreet, non-visible location.
- If you or your client wish to remove our branding, we can offer a branding-free version for a non-refundable fee of 1,000 AED.
6. Mutual Resolution
- In the rare event of an issue with the design or printed model, we are committed to working with you to find a mutually agreeable solution.
- Any issues must be reported within 7 days of receiving the final product.
7. Liability
- We are not responsible for any damages, losses, or delays caused during shipping or by third-party couriers.
- Our liability is limited to the value of the product or service purchased.
By placing an order with us, you agree to these terms and conditions.
This version is clear, protects your business, and offers a professional tone while showing a willingness to collaborate with customers if issues arise.
4o
You said:
sounds good, now thanking customer to engage our services? do we need it or not
ChatGPT said:
ChatGPT
It’s a good idea to include a thank you statement at the end of your terms and conditions. It leaves a positive impression, shows professionalism, and reassures customers that you value their business. Here’s a simple addition:
Thank You
We appreciate your trust in our 3D printing services. Our team is dedicated to delivering high-quality designs and products that meet your needs. If you have any questions or require assistance, please feel free to contact us. We look forward to working with you and bringing your ideas to life!